I can’t log in
Use “Forgot password?” on the login screen. Check the spam folder if the reset email has not arrived after a few minutes.
Support
How can we
help?
Tell us what happened, which screen you were on and the email used for your WPB Build account. Please do not email passwords or full bank details.
hello@wpbbuild.comA customer link is wrong
Open the job, find Customer link and make a new one. The old link stops working immediately.
An update will not upload
Check your connection and try a smaller JPG, PNG or WebP image. Your written update stays on screen while you try again.
A payment figure looks wrong
Open the job’s Money section and check the quote, approved variations, payment plan and recorded payments. WPB Build records payments; it does not transfer money.
I need data removed
The Profile area includes account deletion. If you cannot access the app, use our account-deletion page.
Something else
Email us with the job name and a clear description. Screenshots help, but remove any information that is not needed to explain the problem.